Frequently Asked Questions
About Us
faqs
frequently asked questions
We understand that you may have questions about our programs, policies, and the overall experience we offer. This page is designed to provide you with clear and concise answers to some of the most common inquiries we receive from prospective students, parents, and community members. If you have any further questions, please don’t hesitate to reach out to our friendly and knowledgeable staff.
Can I try a class before registering?
Yes, HCA offers trial classes.
In the HCA Music School, we offer 15-minute meet-and-greets between potential students and instructors to ensure the right fit.
For group classes (excepting short-term workshops and summer camps), we offer one free trial class if there is space in the class.
If you are interested in booking a trial, please contact us by phone or email, or speak to our friendly front-desk staff.
How do I register for lessons or a class?
On our homepage, you will find a link to our online registration system, called JackRabbit.
For arranging private music lessons, please contact the office first to determine scheduling and availability of music instructors. In most cases, we will ask that the student complete a free 15-minute meet-and-greet with the music instructor before online registration proceeds.
Please note that our online system does not accept payment. Our Administrative Team will follow up regarding payment methods once you have submitted the online registration form. Registration is not complete until all payments are received.
I’m an adult who has never danced/acted/played piano before. Is it too late for me to start?
Absolutely not! There is no age limit to beginning your arts education journey, and we welcome students of all ages and experience levels.
What if I need to cancel a class or my lessons?
To cancel registration, we require 30 days’ notice and a completed cancellation form. To cancel, please get in touch with our Administration Team. The student is welcome to attend class during this 30-day period.
Do you offer payment plans?
Yes! We offer monthly and term-based payment plans for our year-long classes. For shorter classes, workshops, and summer camps, we require payment in full to secure registration.
Monthly Installments
For monthly payments, your first installment will include the registration fee and first month’s rate in one cheque or credit
card payment. We require post-dated cheques or pre-authorized credit card payments dated for the first of each month for the remaining months of the year.
Term Installments
There are three terms in the HCA school calendar. For payments by term, your first installment will include the registration fee and fee for the fall term in one cheque or credit card payment. We will require two (2) post-dated cheques or pre-authorized credit card payments dated for the the beginning of each subsequent term.
Payment in Full
Payment in full will include the registration fee plus the full tuition fee in one cheque, e-transfer, or credit card payment.
If I begin class after the start date, do I need to pay for the full year?
No. For registrations after the official class start date, we will prorate your tuition based on the number of weeks left in the year. For shorter courses/workshops, we cannot prorate the tuition.
Is there a dress code for dance classes?
Each dance class has a different dress code which you can learn more about on our website or in our Student Handbook. Uniforms are not included in tuition. Many pieces can be purchased at the HCA front desk or nearby dance stores. Please note that outdoor shoes are not permitted in any dance studio.
What are your instructors' qualifications?
Our instructors are highly qualified professionals with a range of expertise. Many have formal education in teaching, are accomplished educators and/or performers, and hold specializations in their respective fields. In addition to their extensive experience, all instructors undergo Vulnerable Sector Checks and Annual Defence Declarations to ensure a safe learning environment for all students.